The Virtual Bead Works Software Support Request
Registration Information
Name
Phone
E-Mail
Software
==>Select<==
Bead Pattern Designer V3
AutoBead V3
Serial #
Where Purchased
Date Purchased
Platform Information
Operating System
VISTA
Windows XP
Windows 2000
Windows ME
Windows 98
Revision or Release #
To locate the Windows Revision or Release number, select:
Start ==> Programs ==> Accessories
==> System Tools ==> System Information
The Release information will appear similar to the following example:
Microsoft Windows 98 4.10.2222A
Description of Problem
Please be as detailed as possible.
Type of Problem
Installing
No Problems.
Install Program Does Not Start Automatically.
When I type in d:\setup.exe I get a message "File not found..."
When I type in d:\autobead\setup.exe I get a message "File not found..."
When "Install AB" is selected I get an error message.
When "Install BPD" is selected I get an error message.
When "Install AAR" is selected I get an error message.
No Error Message - see explanation below.
Using "The Bead Pattern Designer"
No Problem.
When opening "The Bead Pattern Designer" I get an error message.
"The Bead Pattern Designer" opens, but there is no grid.
When I exit the Design Parameters Window, no grid is drawn.
When using "The Bead Pattern Designer" I get an error message.
When opening an "AutoBead" pattern I get an error message.
When opening an "AutoBead" pattern the grid is all black.
The program will not print in color.
No Error Message - see explanation below.
Using "AutoBead"
No Problem.
When opening "AutoBead" I get an error message.
When using "AutoBead" I get an error message.
No Error Message - see explanation below.
Error Message
Error # - None
Error #6 - Overflow
Error #7 - Out of memory
Error #9 - Subscript out of range
Error #11 - Division by zero
Error #13 - Type mismatch
Error #53 - File not found
Error #71 - Disk not ready
Error #76 - Path not found
Error #322 - Can’t create necessary temporary file
Error #335 - Could not access system registry
Error #482 - Printer error
Error #484 - Problem getting printer information...
Error #713 - Class not registered...
Error #713 - Cannot find object...
Error #31001 - Out of memory
Error #31036 - Error saving to file
Error #31037 - Error loading from file
Error - Other - Please specify below.
Other Error Number:
Other Error Description:
Problem Description
Please be as detailed as possible. Include the steps that led up to the problem.
For example:
I put my new Combo CD in my CD-ROM drive and the Install Program
did not start automatically. When I tried using the...
Or:
The program installed OK but when I opened it and clicked on the
SetUp button...
Or:
When designing a pattern from scratch, everything works OK. But,
when I opened a pattern generated by AutoBead the grid...
The more information you provide, the better my suggestions, for correcting
the problem, will be. You are my eyes into what is happening on your system.